Shareholder enquiries during the COVID-19 outbreak
All enquiries concerning your shareholding should be directed to the Company's Registrar, Link Asset Services.
During this challenging time, extra pressure is being put on telephone services. Therefore, to help those shareholders who need it the most, please can we encourage you to make use of the online Share Portal. To access your shareholding via the Share Portal click here.
The Share Portal contains a help centre full of useful information and answers to frequently asked questions, which can be accessed without needing to login first. To access and view specific information on your shareholding you will need to login first. If you have forgotten your username or password then click on the forgotten username or password links. New users will first need to register; you only need 3 pieces of information – your surname, postcode and investor code. Your investor code is a unique number that you will have received on previous communications from Link, such as share certificates or dividend tax confirmations. Once you are logged in you will be able to self-service with ease.
If you do need to call the helpline our agents will be available for you to speak to; it may just take a little longer to get through than normal.
All administrative enquiries relating to shareholdings and requests to receive corporate documents by email should, in the first instance, be directed to Link Registrars.
All administrative enquiries relating to shareholdings and requests to receive corporate documents by email should, in the first instance, be directed to Link Asset Services, The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. Telephone 0871 664 0300 (calls cost 12p per minute plus network extras, lines are open 9.00am-5.30pm Mon-Fri) from the UK and +44 371 664 0300 from outside the UK. Alternatively you could email them at: firstname.lastname@example.org.
Shareholders who receive duplicate sets of company mailings because they have multiple accounts should write to the registrar to have the accounts amalgamated.
By logging on to www.signalshares.com you can benefit from a number of online services as follows:
- View share price and current value of shareholding
- View shareholding details
- View share transaction history
- View details of dividends paid
- Apply/change dividend mandate instruction
- Apply/change dividend reinvestment plan mandate
- Change registered postal address
- Proxy voting
- Register an email address to receive future shareholder communications and reports via the Internet rather than by post
You will need your investor code (IVC) which can be found on your share certificate(s) to register to use the Shareholder Portal.
Share dealing services
The Company has established the following share dealing services:
Link Deal – a telephone and online share dealing service for UK shareholders. To use this service shareholders should contact Link Share Dealing Services on telephone: UK - 0871 664 0454 or visit www.linksharedeal.com.